Central Care Pharmacy
"Excellence in Every Script"
Have questions? We’ve got answers.
Welcome to the Central Care Pharmacy FAQ. Here you'll find quick answers to the most common questions we receive about prescriptions, deliveries, billing, and more.
Prescription & Refill Questions
Q: How do I request a refill?
A: You can fill out our online refill request form or call us at (818) 386-1888. We’ll handle the rest—including contacting your doctor if needed.
Q: What if my doctor hasn’t sent the prescription yet?
A: Let us know—we’ll follow up with the provider on your behalf and make sure everything is in place.
Q: Can you explain how to take my medication?
A: Absolutely. Our licensed pharmacy staff can go over directions with you over the phone in your preferred language.
Delivery & Shipping
Q: How long does it take to receive my medication?
A: Most orders are delivered within 1 business day. We’ll confirm delivery details with you once your order is ready.
Q: Can I track my delivery?
A: Yes. We offer tracking updates by phone or text based on your preferences.
Q: Can you deliver to a different address?
A: Yes. Just let us know where you want it sent, and we’ll take care of the rest.
Q: What if I miss my delivery?
A: No problem—call us and we’ll reschedule it for the next available window.
Insurance & Billing
Q: Do you take my insurance?
A: We accept most major insurance plans in California. You can call us to confirm your coverage or update your information through our Insurance & Billing page.
Q: What if I don’t have insurance?
A: We offer private pay options, and we also accept MedPay and PI lien-based billing.
Q: Will I receive a bill?
A: Only if your medication isn’t covered or you’re paying out of pocket. We’ll notify you before anything is processed.
General Support
Q: What are your pharmacy hours?
A: Monday to Friday, 9AM–5PM. We are closed on weekends and holidays.
Q: Can I speak with someone directly?
A: Yes—every time. You’ll always talk to a real team member who can assist you immediately.
Q: Do you offer services in multiple languages?
A: Yes. Our team currently supports English, Spanish, and Armenian.